Help Desk

Manage customer support requests quickly and effectively.

As İşteTV, we enable you to manage your customer support processes in the most efficient way with the helpdesk solutions we offer. Here are some advantages of our services:

Multi-Channel Support: Respond to your customers' needs through various channels (e-mail, phone, live chat) and always be available.

Ticket and Request Management System: Manage your requests and tickets through a centralized system and facilitate tracking.

Knowledge Base Integration: Easily share frequently asked questions and solution suggestions with knowledge base integration to provide fast and accurate solutions to your customers.

Real-Time Tracking and Analysis: Monitor and analyze support requests instantly and take quick action.

Mobile Access: Manage customer requests from anywhere, anytime with our mobile-friendly platform.

SLA (Service Level Agreement) Management: Track your service level and take necessary measures to ensure compliance with SLAs.

Reporting: Analyze your customer support performance with detailed reports and identify opportunities for improvement.

Instant Request and Ticket Monitoring Screens: See all support requests and tickets instantly with instant monitoring screens, never miss a request.

Optimize your customer support processes, increase customer satisfaction and increase your business efficiency with İşteTV's helpdesk solutions!